Turn More Orders into Successful Deliveries
ConfirmIQS helps e-commerce businesses verify orders, confirm customer details, reduce failed deliveries, and provide a better customer experience—all through intelligent, trained support agents.
Order Dashboard (Sample)
LiveNew Orders
1,247
↑ 12% this week
Confirmed
987
79% success rate
Pending
183
Being contacted
Cancelled
77
Invalid details
Confirmation Rate
Last 10 days
Dashboard mockup. Actual data varies by client.
Problems We Solve
Fake or invalid orders creating logistics costs
Incorrect customer details causing failed deliveries
High return-to-origin rates and customer refunds
Failed cash-on-delivery deliveries and chargebacks
Unanswered customer questions and poor satisfaction
Time-consuming manual order confirmation
Lost sales from abandoned shopping carts
Poor visibility into confirmation performance and quality
Our Services
Comprehensive order confirmation and customer support solutions tailored to your e-commerce business.
Order Confirmation
Contact customers by phone, WhatsApp, SMS, or email to confirm their orders and verify details.
Learn more →COD Verification
Reduce fake orders and failed cash-on-delivery deliveries with intelligent verification.
Learn more →Address Validation
Confirm incomplete or incorrect shipping information before fulfillment to prevent failed deliveries.
Learn more →Customer Support
Answer common questions about orders, delivery, returns, and payment to improve satisfaction.
Learn more →Abandoned Order Recovery
Contact customers who did not complete their purchase and help recover potential sales.
Learn more →Order Follow-Up
Keep customers informed about confirmation, dispatch, delivery status, and any delays.
Learn more →Simple 4-Step Process
Connect Your Order Data
Receive orders through API, CRM integration, spreadsheet upload, or custom dashboard.
Our Team Contacts Customer
Trained agents reach out through your preferred communication channels (phone, WhatsApp, SMS, email).
Verify All Information
We confirm customer details, product information, quantities, addresses, and delivery preferences.
Receive Results & Reports
Get confirmation status, customer notes, feedback, and detailed performance analytics.
Why Choose ConfirmIQS
Specialized Agents
E-commerce trained professionals
Flexible Workflows
Customized for your process
Multichannel Communication
Phone, WhatsApp, SMS, email
Multilingual Support
Multiple languages available
Quality Monitoring
Continuous performance tracking
Transparent Reporting
Real-time dashboards and analytics
Scalable Plans
Grow with your business
Dedicated Support
Personal account management
Secure Processes
Data protection and privacy
Security & Data Protection
ConfirmIQS prioritizes the security and confidentiality of your customer and business data. We employ industry-standard practices to protect sensitive information.
- Restricted access to client data with role-based permissions
- Secure communication processes using encrypted channels
- Confidentiality commitments and signed agreements
- Data retention controls and deletion policies
- Quality monitoring and compliance checks
- GDPR-aware processes for European customers
Industries We Support
Fashion & Apparel
Beauty & Cosmetics
Electronics
Home & Living
Health & Wellness
Food & Specialty Products
Subscription Services
General Online Retail
Frequently Asked Questions
An order-confirmation service involves contacting customers to verify their order details, confirm they received the correct information, and answer any questions. This reduces failed deliveries, prevents fraud, and improves customer satisfaction.
Flexible Pricing for Every Business
All pricing is based on order volume, channels, languages, and service hours. Let us build a plan that fits your business.
Get Custom Pricing →Ready to Reduce Failed Deliveries?
Tell us about your order volume and confirmation process. Our team will prepare a solution based on your workflow.